Measuring the customer satisfaction based on SERVQUAL model (case study: Mellat Bank in Tehran city)
نویسندگان
چکیده
منابع مشابه
The Effect of Quality of Banking Services on Customer Satisfaction using SERVQUAL Model (Case study: Maskan Bank Branches in Tehran)
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ژورنال
عنوان ژورنال: Innovative Marketing
سال: 2017
ISSN: 1814-2427,1816-6326
DOI: 10.21511/im.13(2).2017.02